Knowledge Management

WesternGeco uses the Schlumberger InTouch system to connect all our field personnel to information, to people, to communities and to collective experience and learning.

The InTouch service is an example of knowledge management in action to improve service delivery and facilitate the rapid deployment of new technology. It provides technical and operational support to field staff 24 hours a day, 7 days a week. By speeding up the process of capturing, sharing and refining knowledge assets, InTouch improves communication efficiency in the field. The technology centers keep current with changing field and customer needs resulting in improved technology and innovation. InTouch enables the geophysicists to rapidly disseminate new ideas, best practices and lessons learned across the globe ensuring the highest quality information is always available.

WesternGeco Data Processing and Reservoir Seismic Services personnel have immediate access to a catalogued database of procedures, best practices, solutions, technical alerts and other forms of documentation. This information is shared amongst all WesternGeco staff worldwide so a solution found in one location can be shared and used by another whether that location is a processing center, a vessel or a field crew in the jungle or desert. If the information found does not solve a problem then a helpdesk ticket can be raised and assistance sought from the InTouch Engineers. Direct contact with technology centre and operational experts can assist in rapid resolution of the issue or response to a query.

InTouch has won recognition both within Schlumberger and from independent organizations for its people-focused knowledge management. It is a key enabler to maintaining the highest standards of service, with consistency across the world.