Technical Support

Technical support is provided by a combination of local, qualified support engineers and the Support Portal. You can contact technical support online, via e-mail, or by phone for assistance with technical matters relating to the use of software products. All interactions with support staff are recorded in the Customer Care Center (CCC) incident management system to ensure transparency of service, and you will receive e-mail notifications.

Registered users of the Support Portal can access nonassisted support, or self-help resources, such as a knowledge base; product, event, and training information; and discussion forums. Assisted-support resources, such as incident creation and secure data upload, are also available in the Support Portal.

Contact information

You can submit an incident to technical support staff:

Online at the Support Portal: http://support.slb.com

By phone: Software support contacts

Support availability

We offer assisted support during normal working hours in the location of your local support center, with exceptions on some local holidays.

Nonassisted support is available 24/7 from the Support Portal.

Response and resolution commitment

Our objective is to provide you with the highest quality support in the industry. It is our overall target to resolve 90% of technical support incidents within two business days of notification. You can track the status of your incidents directly in the Support Portal via the CCC.

Request More Information