Quality Review

We aim to provide you with high-quality products, services, and solutions that exceed your expectations. We welcome your feedback in any of the following ways:

• Annual Customer Satisfaction Survey—E&P Software Solutions conducts an annual customer satisfaction survey to gauge levels of customer satisfaction with various aspects of our business. Participants have the opportunity to tell us where we should be focusing our efforts.
• Transactional (Event-Based) Satisfaction Survey—We gather your impressions of specific events, such as the handling of support requests and visits to the Support Portal.
• Service Quality Meetings (SQM)—We offer regular SQMs with customers to solicit feedback and review any action plans. These meetings are coordinated by the local software support manager and your company contact.
• Support Portal Feedback—You can post comments regarding the Support Portal itself or any other aspect of your support experience.